Delivery Information


DELIVERY CHARGES

UK STANDARD

UK EXPRESS

UK NEXT DAY


CHANNEL ISLANDS & IRELAND, EUROPE

REST OF THE WORLD

We deliver Monday to Friday, excluding bank holidays. If Saturday delivery is required, please get in touch with our customer service.

In the unlikely event that your ordered product is not in stock, we will contact you within 24 hours to agree with you whether you want to wait for the product to be back in stock or you prefer to receive a full refund.

Delivery charges are calculated automatically at the checkout.

We try to dispatch all items in stock the same day or within 1 working day. Orders received after 1pm on Friday will be processed on the following Monday.

We tend not to ship part orders so we will wait for all your products to be in stock first before shipping. However, if you are ordering bigger amount of products and you need a particular one faster than the others, please get in touch with us and we will do our best to help you. Additional fee may apply.

Please note that some products have longer delivery time due to them being dispatched directly from the manufacturer. If a product has its delivery time greater than usual 3-5 working days, this information is always provided in the product description.

Delivery time for furniture may vary. Please get in touch with our customer service for information on a specific product.

Delivery charges for furniture to be delivered outside of UK will first need to be confirmed by us unless the shipping cost is described as free of charge on the specific product page. 

DELIVERY METHOD

We use Royal Mail 1st Class post for smaller parcels and courier service for larger/heavier items.

BACK ORDERS

Some of our products are available on demand / upon request. The delivery time for these products may vary based on the stock of particular manufacturer. Please get in touch with us and we will happily check the stock availability and approximate delivery time for you.

We do not guarantee delivery dates on back ordered items.

ENVIRONMENT

We are trying to be friendly to the environment and ensure better life for you and your children. That is why we are sometimes reusing cardboard boxes received from our suppliers to pack your order in. We will reuse these boxes only in case they are in good condition and able to fully protect the products you ordered from us. They will just not look that pretty due to retaping. We hope you understand. Please recycle or reuse any cardboard or other packing material received from us.